“I was looking through some emails yesterday and came across the soap opera of a refinance back in 2011 that you helped me with. That thing was beyond hairy, but you stuck with it. It really, really made an impact on my family, and I wanted to thank you again.”Clint Gandy
Customer Letter, Denver
“My family and I would like to thank you for all of your help during the loan process. Your hard work and dedication to our loan paid off in the end and enabled us to get into our new home. You said in the beginning that you weren’t sure if you could get it done, but you did and we thank you for that. Anyone I know who needs a home loan will be calling you first! I’ve already given your name to two other people that are looking to purchase and refinance. I know that you will take care of them as well as you did us. Thanks again, George!”The Lopezi Family
Customer Letter, Phoenix
“This letter is one of gratitude and appreciation for First Option Mortgage and John O’Dowd in particular.
John was tremendous in the service he provided when we went to him in need of a refinance on our home. Rather than blowing us off like the big banks had done, John looked for a way to help and found it…a breath of fresh air compared to the stone walling we had been experiencing.
Everything flowed smoothly, quickly and accurately. This has been by far the best experience we have had with a transaction of this nature.
“Thank You” John, we really appreciate your efforts on our behalf. We are very impressed with you and First Option Mortgage.”Leon & Kathleen Stock – Casa Grande, AZ
Customer Letter, Atlanta
“Shane, you were definitely the right dog to put in the fight. Everyone else told me that my situation would not allow me to purchase another home for my family and you were the only one out of many that said it could be done! They were dead wrong! Thanks so much for your effort and making my family’s dreams come true. If anyone out there needs a real expert on the VA home loan process, Shane Johnson is the person to talk to. Thanks again!”SGT. Kenneth J. Guidry, HHC 3/156 Infantry
Customer Letter, Denver
“I want to tell you what a great Loan Originator Chris Hand is. We recently closed on a property, that Chris handled the loan on. He is the most professional and caring originator that I have worked with in the 22 years I have been in the real estate business. Chris was very good at keeping the buyers and myself up to date on what was happening with the loan. At closing the listing realtor made a comment about Chris, saying what a great job he had done, especially the personal contact he kept with everyone involved. You are lucky to have such a great employee with your company. I will certainly recommend him to future clients. Thank you for such a great experience working with First Option Mortgage.”Mary Sitzman
“There are really no words to adequately express how grateful I am. There were many hurdles to overcome, but you persisted and made my refinance possible.”Annette Grunow
You have no idea what you have done for me, and my family. You are incredible people and I consider you more than just my lender; I consider you my friends.Christine Baker
Customer Letter, Indianapolis
“My name is Gregg Weidman, and I just closed a house loan with you last night. I’ve been in business my entire life, so I have had the opportunity to work with a lot of different types of people, some good and some bad, over the years.
I just want to take a minute to commend your Company on 2 outstanding employees, Nicole Lidester and Allen Arey. Due to a “messed up” school loan that I had co-signed for with my son, and not knowing he had not taken care of it, my credit went from perfect to bad in the course of 1 year. Nicole and I first started working on a mortgage, well over a year ago, and that is when I found out about the negative credit rating.
Instead of giving up and just moving on, Nicole stayed in touch, in a positive way, and then 3-4 months ago, got me involved with Allen Arey, to help get my credit rating where it needed to be. Over these past several months, I have had so many e-mails and phone calls with Nicole and Allen, all positive, that I felt we developed a friendship.
Anyway, I just want to say, these two represent your Company perfectly, they could not be better. Both are aggressive in a good way, both work when they are needed (lots of evening and weekend correspondence), and both are very enjoyable to talk with and be with.
I don’t normally take this kind of time to express my opinion, but you need to know, from a Very Satisfied Customer, that the perseverance and dedication to their jobs, shown by Nicole and Allen, made me a believer in your Company!”Gregg Weidman
Customer Letter, Atlanta
“Kris and I just want to take a moment to thank you and First Option Mortgage in writing. Put it on record!
The home we purchased at 8745 St. Patrick’s Way in Winston, GA is our dream home – make that our first dream home. It needs work but it’s loaded! One contractor said we are “living uptown”!
But back to our point. We appreciate your patience with us as we started this process well over a year ago (I have the emails to prove it). You guided us every step of the way, gave us sound advice, shed light on the things we told you we heard from other lenders, always gave us your honest opinion, and you never put any pressure on us whatsoever. We are very pleased with your service including your timely responses, attention to detail, and follow through. Together we closed the deal!
While this is our “dream home” we have other dreams including financial independence and success in the real estate business. We are working on those intermediate/long term dreams and goals right now. And our preference and choice is to work with you for our lending needs.
So thanks again Jeff. We appreciate you and will send referrals when the opportunities come.”Brian Barrett (Owner & CEO) and Krishna Hodge-Barrett (CFO)
Customer Letter, Las Vegas
“Thank you for taking the time to check on the closing of our above mentioned home. Everything went off as scheduled and we are now in the process of decorating the interior. We cannot thank you enough for everything you did to make this process one of the easy.
I personally have been in Real Estate for over 35 years and have never received better or more professional service. If I should hear of anyone looking for a loan service and a highly professional Loan Officer, you will be the 1st on my list.”Bill & Tanta Jones
Customer Letter, Minneapolis
“My name is John Holland and recently I refinanced with your First option “ACE”, Michael. During a very frustrating appraisal process, Michael would call me numerous times to check on how I was doing and listened to all of my complaining. He was also there for me when I had numerous questions regarding the FHA paperwork process. Michael was always patient with me, a very good listener offering meaningful advice and counsel. At one point through the frustrating process I gave up and wanted to just go to my bank to get my refinance accomplished, but because of Michael’s personality which was patient, non-controlling, respectful with integrity, I stayed with First Option. Michael was positive, straightforward, empathetic, honest, sincere and genuine. He is clearly a “10” with his financial knowledge, skills and experience. Because of him, I will refer others to First Option Mortgage, and specifically Michael. He is a true asset to your organization. Make sure you take good care of him.”John Holland – Mayo Clinic
“Robert, my husband and I would like to thank you for your help with our refinancing. You were timely and efficient and your communication was the key in making the closing of BOTH of our loans possible. The fact that you were able to close loans for us in one months time back to back days was phenomenal ! We will recommend you to our friends and family.”Kerry and Carolyn Aleshire