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Where to Go For Help
For additional information or to file a complaint about a bank, savings and loan, credit union, or other financial institution, contact one of the following federal agencies, depending on the type of institution.
State-chartered banks that are members of the Federal Reserve System
Federal Reserve Consumer Help
PO Box 1200
Minneapolis, MN 55480
(888) 851-1920 (toll free)
(877) 766-8533 (TTY) (toll free)
(877) 888-2520 (fax) (toll free)
e-mail: ConsumerHelp@FederalReserve.gov
www.FederalReserveConsumerHelp.gov
Federally insured state-chartered banks that are not members of the Federal Reserve System
Federal Deposit Insurance Corporation (FDIC)
Consumer Response Center
2345 Grand Blvd., Suite 100
Kansas City, MO 64108
(877) ASK-FDIC (877-275-3342) (toll free)
e-mail: consumeralerts@fdic.gov
www.fdic.gov/consumers/consumer/ccc/index.html
National banks (banks with “National” in the name or “N.A.” after the name) and national-bank-owned mortgage companies
Office of the Comptroller of the Currency (OCC)
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
(800) 613-6743 (toll free)
(713) 336-4301 (fax)
e-mail: customer.assistance@occ.treas.gov
www.occ.treas.gov
www.helpwithmybank.gov
Savings and loan associations (federally chartered and some state chartered)
Office of Thrift Supervision (OTS)
Consumer Affairs
1700 G Street NW, 6th Floor
Washington, DC 20552
(800) 842-6929 (toll free)
(800) 877-8339 (TTY) (toll free)
www.ots.treas.gov
Federally chartered credit unions (those with “Federal” in the name)
National Credit Union Administration (NCUA)
Office of Public and Congressional Affairs
1775 Duke Street
Alexandria, VA 22314
(800) 755-1030 (toll free)
(703) 518-6409 (fax)
e-mail: consumerassistance@ncua.gov
www.ncua.gov/ConsumerInformation/index.htm
State-chartered credit unions
Contact the regulatory agency in the state in which the credit union is chartered.
Finance companies, stores, auto dealers, mortgage companies, and other lenders, and credit bureaus
Federal Trade Commission (FTC)
Consumer Response Center - 240
600 Pennsylvania Avenue NW
Washington, DC 20580
(877) FTC-HELP (877-382-4357) (toll free)
(866) 653-4261 (TTY) (toll free)
www.ftc.gov
www.ftc.gov/bcp/edu/microsites/idtheft
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